Frequently Asked Questions
The Short Breaks team aims to review your application within 10 working days of receiving it. If 10 working days have passed since you submitted your application, please contact the Short Breaks team at the Heathway Centre at firstname.lastname@example.org or on 020 8227 5500 to discuss where it is up to. Please remember if you are a new applicant that we cannot process your application until we have received your 'professional declaration' letter.
Short Break Personal grants are for children and young people who have difficulty accessing mainstream leisure activities in the community without additional help. Children under the age of 1 cannot access leisure activities in the community without additional help or support because they need constant supervision including feeding and personal care so would therefore not be eligible.
When you received your email saying your application had been declined this should have included the reason for this. If you need further information then you will need to discuss this with the Short Breaks team at the Heathway Centre at email@example.com or on 020 8227 5500.
Within 10 working days of receiving the application as long as you have provided your professional declaration letter (if you are a new applicant).
We are in the process of getting a Statement of Need / EHC plan for my child, are we eligible for a grant?
Yes you are, as long as you meet the other eligibility criteria.
When you received your email saying your application had been declined this should have included the reason for this. If you need further information then you will need to discuss this with the Short Breaks team at the Heathway Centre at firstname.lastname@example.org on 020 8227 5500.
If you have previously applied for a grant you will have received an email containing a reference number for your child. You will have been given a reference number for each child you applied for. If you have not received this, you will need to contact the Short Breaks Team on 0208 227 5500, they will confirm some security questions with you and will then be able to issue you with your reference number.
That's great we'd really like to hear from you. You can complete our feedback form here.
Yes of course. You can use the site to have a look what's available in the borough - there are lots of free activities on there.
London Borough of Barking and Dagenham Council has been working with a range of providers to ensure a diverse range of suiitable activities for people to buy with their Short Break Personal Grant. If you want to be considered for inclusion on the eMarketplace then please complete this brief form.
Help to access
There are lots of places across the borough where you can get support to use this website and get access to the internet for free. See below for a list of where Barking and Dagenham Council's community check points are located:
Barking Learning Centre: 2 Town Square, Barking, IG11 7NB
Sue Bramley Children's Centre: Bastable Avenue, Barking IG11 0LG
Dagenham Library: 1 Church Elm Lane, Dagenham, RM10 9QS
The Heathway Centre: 512a Heathway, Dagenham, RM10 7SJ
Valence Library: Becontree Avenue, Dagenham, RM8 3HT
Robert Jeyes Community Library: High Road, Chadwell Heath, RM6 6AS
Marks Gate Children's Centre: Rose Lane, Chadwell Heath, RM6 5NR
Marks Gate Library: Marks Gate Community Centre Rose Lane, Chadwell Heath, RM6 5NR
For all enquiries relating to applications and information on where you are able to spend your grant please contact the Short Breaks team at the Heathway Centre at email@example.com or on 020 8227 5500. If you have a technical query relating to your account or using the website, then please contact PCG on 0330 0582 694, between 9am and 5pm Monday to Friday.
You can reset your password online. If you go to login, select 'fogotten your password' and enter your email. You will then be emailed a temporary password, please remember to change your password to something more memorable when you are logged in. If you have any problems, please contact the helpdesk at Public Consulting Group UK (PCG) on 0330 0582 694, Monday to Friday 9am to 5pm.
If you have entered your password or email address inccorrectlty more than three times then your account will have been disabled. If this has happened then please contact Public Consulting Group UK (PCG) on 0330 0582 694, Monday to Friday 9am to 5pm and they will reset your password.
It is part of the terms and conditions of you applying a grant that you will allow London Borough of Barking and Dagenham Council access to your account for auditing purposes. The council will be able to view your account balance and where funds have been spent. They will not be able to see any security information such as your password.
Yes you need a valid email address to have an account and to apply, all communiciation, including notificatiion of whether your application has been succesful will be sent to this email address. When you create an account you will receive an email with a link to validate the account. This is how we know you have supplied a valid email address.
Spending my grant
There are plenty of leisure activities on the eMarketplace for as little as £2, as well vouchers that can be purchased for £10.
Please allow for seven working days from when you place your order unless you have ordered a Global Hotel Card - these take about four weeks for the supplier to send. After this time if you have still not received your card, then please let us know by emailing us at firstname.lastname@example.org and we will look into this for you.
Your MaxCard can be used at a wide range of places to get a discount on entry, you can find out where it is accepted here http://www.mymaxcard.co.uk/ and how to go about getting your discount. If you are buying a voucher for one of these places on the Short Breaks 4 Me eMarketplace then we suggest that first of all you find out what discount you are entitled to with your MaxCard and then take that into account when deciding the value of voucher that you need. For example if you get a 20% discount and the normal entry price is £25, you will only need £20 worth of vouchers. Remember though, that you will need to take your MaxCard with you. Make sure you check out the information on the MaxCard website to find out more.
Unfortunately it is not possible to provide vouchers to cover travel expenses however we appreciate that for some families it is appropriate for a proportion of the grant to be used towards travel costs. To help accommodate this, you will need to pay for travel yourself in advance but you can claim a maximum of £20 back to contribute towards your costs. To do this, please add ‘Travel costs’ from the eMarketplace to your basket (you will need to be logged in to view this). The amount will be deducted from your account balance to ensure there are available funds when you claim this back at a later date. To make a claim, you then need to complete a travel claim form including your receipts and your bank details. Once we have received this we will be able to transfer the amount claimed to your bank account to reimburse you.
The majority of your grant should be spent on short break activities however we recognise that it is helpful to contribute towards food costs during a family trip or day out. Each family (irrespective of how many children in your family have a grant) can buy a maxmimum of £40 worth of 'Eating Out' vouchers. Upon checkout PCG will check you have not already claimed your maximum amount and if you have you will be asked to place another order for a lesser amount or choose something else from the eMarketplace.
If there is an activity that you would really like to do that isn’t on the eMarketplace then you can submit a request for this to be considered. Please use this form to submit a 'Special Spend request'. Our first point of call will be to add this activity to the eMarketplace if it is suitable, if not then we will look at other ways we can accommodate your request.
We've worked hard to have a wide range of activities on the eMarkeptlace and this will be conintually expanded. We're sure you've got lots of ideas and knowledge about what's happening locally so we'd love to hear from you if you have an activity that you think should be on here. To tell us about this all you need to do is complete this short online form.
Your grant must be spent on activities on the eMarketplace it is not possible for this to be transferred to your bank account.
Yes you can. To add funds you can either pay with cash at The Heathway Centre and Public Consulting Group (PCG) - the company that manages the website - will be notified to top up your account, or you can contact PCG on 0330 0582 694 (Monday to Friday 9am to 5pm) and they will be able to take a card payment over the phone and these funds will be added to your account. This card payment is taken through PayPal. There is no charge to do this and you can request a receipt for your records. However, we will be reviewing the level of interest in top-ups and may look at other ways of making payments in the future if there is a high demand for this service.
Public Consulting Group (PCG) holds all funds in trust for London Borough of Barking and Dagenham Council in a client bank account with Barclays. This bank account, like any other, is regulated by the financial conduct authority. Only approved members of PCG have access to this bank account.
Your grant must be spent and activities taken place in the financial year that you have applied, therefore you will have nine months to spend your grant, after this period then the money will be transferred back to Barking and Dagenham Council. You will receive periodic email reminders if you still have unused funds in your account after six months.
Yes you can, there are lots of travel and hotel vouchers available on the eMarketplace.
It is not possiible to spend too much, there are restrictions on your account that mean you cannot spend more than your grant allocation. If you try and checkout with insufficient funds you will receive an error message asking you to remove items from your basket or call PCG to 'top-up' your account.
Not unless you're claiming for reimbursement of travel expenses - that's the great part about this new process!
In order to ensure London Borough of Barking and Dagenham can meet the needs of your child in the best way, the council will need to share information with providers and internal children's teams about the needs of your child or your children. This information will be dealt with and handled in the strictest confidence in line with the Data Protection Act 1998 and council policy and guidance in line with safeguardiing arrangements.
Leisure Vouchers can be accepted at a wide variety of places. If you have received Leisure Vouchers it is because you have ordered vouchers for a place where they are accepted. We will have notified you in the product description that you will be sent Leisure Vouchers.
If you have made an order that you no longer want or require, you need to contact PCG on 0330 0582 694 as soon as possible. Once an order has been despatched, we cannot cancel the order. If you have ordered a voucher which is covered by 'Leisure Vouchers', then you can spend these in a number of different places. See below for a list of where London Borough of Barking and Dagenham permit these to be spent.
London Borough of Barking and Dagenham permit Leisure Vouchers to be spent in the following places:
Pleasure Beach Blackpool
Chessington World of Adventures
Coca Cola London Eye
Pride of Britain Hotels
Ripley’s Believe It or Not!
The London Dungeon
The Original London Sightseeing Tour
The Snow Centre
The Voucher Travel Club
Warner Leisure Hotels
Each provider has different cancellation terms and refund policies. This information should be on the page for the activity you have ordered. Please speak to the organisation running the activiity if you need more information about their cancellation policy or if you need to cancel your booking.
If you have made an error placing your order, please contact Public Consulting Group UK - the company managing this website on 0330 0582 694 Monday to Friday 9am to 5pm and they will try and assist you.